Refund policy.
Last updated: September 2026
At AERIA CARE, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us so we can help resolve the issue.
If your order arrives damaged or the product has a manufacturing defect, please contact our customer support team as soon as possible after receiving your order.
Please provide your order details and, when applicable, clear photos or videos showing the issue. This will help us review your request quickly.
If you receive a product that is different from the one you ordered, please contact us as soon as possible. After verification, we may arrange a replacement or another appropriate solution.
Because our products may include skincare, beauty, and personal-care products, returns may not be accepted for products that have been opened, used, or tampered with for hygiene and safety reasons.
If you have changed your mind about an unopened product, please contact us before returning it so we can confirm whether it qualifies for a return.
To be eligible for a return, the product should generally be unused, unopened, and in its original packaging. The product should also be returned with the relevant order information.
Once we receive and review the returned product, we will inform you whether your refund request has been approved.
For Cash on Delivery orders, the refund method and timing will be discussed with you by our customer support team depending on the circumstances of the return.
For hygiene and safety reasons, opened or used skincare, beauty, and personal-care products may not be eligible for return unless the product is defective, damaged, or incorrect.
To request a return or report a problem with your order, please contact AERIA CARE through the contact details available on our website.
Please include your order details and explain the reason for your request. Our customer support team will guide you through the next steps.
If your order arrives damaged during delivery, please contact us as soon as possible after receiving the package. We will review the situation and work with you to find an appropriate solution.
AERIA CARE may update this Refund Policy from time to time. Any changes will be published on this page with an updated date.
If you have any questions about returns or refunds, please contact AERIA CARE through the contact information provided on our website.